iipp publishingJournal of Applied Engineering Science

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The lean six sigma in a public hospital
DOI: 10.5937/jaes16-15851
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Volume 16 article 498 pages: 60 - 69

Kenza Tadlaoui
Université Sidi Mohamed Ben Abdellah, Faculté des sciences et techniques de Fès, Laboratoire des techniques industrielles, Maroc

Anas Chafi
Université Sidi Mohamed Ben Abdellah, Faculté des sciences et techniques de Fès, Laboratoire des techniques industrielles, Maroc

Abdelali Ennadi
Université Sidi Mohamed Ben Abdellah, Faculté des sciences et techniques de Fès, Laboratoire des techniques industrielles, Maroc

The hospital can be likened to an industrial enterprise with a high level of security expected. Indeed, the patient has particularities: it is a living being brought to the hospital in an uncontrolled manner and diffi cult to regulate or anticipate accurately. In addition, the constraint in the public hospital is fi nancial: It is to treat a maximum of patients, the best possible, with limited fi nancial resources. Despite this constraint, patient demands are high in terms of quality of treatment and medical innovations. Hence the interest of using the methods used in the industrial management of high security environments namely Lean management to adequately meet the constraints of economic and societal effi ciency, fl exibility and security imposed by the hospital stakeholders. In this article, we will try to defi ne the concept of Lean six sigma in care institutions, then we will describe the methodology adopted that of the DMAIC method and in the end to implement the fi rst 3 steps of this method. in a public hospital.

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