Istrazivanja i projektovanja za privreduJournal of Applied Engineering Science


DOI: 10.5937/jaes15-12172
This is an open access article distributed under the CC BY-NC-ND 4.0 terms and conditions. 
Creative Commons License

Volume 15 article 419 pages: 113 - 121

Martin Hrabala
Tomas Bata University in Zlin, Zlin, Czech Republic

Michaela Opletalovab
Tomas Bata University in Zlin, Zlin, Czech Republic

David Tucekc
Tomas Bata University in Zlin, Zlin, Czech Republic

Process approach is a part of many organizations' management systems. Process oriented organizations focus on value added processes, their management, performance measurement, improvement and automation. However, in many higher education institutions is not process management implemented and its teaching does not always correspond with business needs and practice. This paper deals with the latter side of process management in higher education - course of process management held at Faculty of management and economics of Tomas Bata University in Ziin. The main purpose of the paper is to present the resuits of the research among Czech universities and their approach to BPM education and a case study of process management course and its improvement at Facuity of Management and Economics at Tomas Bata University in Ziin. To improve the course, the very aspects of process management such as customer focus or performance measurement were appiied. The performed action research is then described in form of the case study.

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The authors are thankful to the Internal Grant Agency of FaME TBU No. IGA/FaME/2015/043 (Management and software support of internal processes in hospitals in Czech Republic) for financial support to carry out this research.

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