This is an open access article distributed under the CC BY-NC-ND 4.0 terms and conditions.
Volume 14 article 378 pages: 260-270
enables improvement in the effectiveness of the implementation process of Total
Quality Management (TQM). Orientation towards process and their control,
without significant emphasis of the employees, generates problems with the team
work and communication, failure to meet or delaying of deadlines, increasing
the total costs etc. Employee motivation means incentive for their complete and
dedicated inclusion in the operation that contributes towards improved quality implementation
of the TQM practices in a shorter period of time. Although aforementioned aspects
are treated in the literature, still, the influence of the employees motivation
on the transition from ISO 9001 QMS towards TQM is almost not covered at all.
In that direction, the main objective of the paper is to create a generalized
conceptual model for considered transition. For that sake, identification of
the influential factors of ISO 9001, TQM and employees motivation as well as
their analysis and determination of the most influential factors is carried
out. The final set of factors is used as initial set of variables for creation
of generalized conceptual model. The model introduces the correlation
dependencies between the variables of treated areas. The created conceptual
model in the advanced research will serve as a basis for design of a dynamic SD
model which will enable experimentation in direction of transition of ISO 9001
towards TQM practices depending on the motivation of employees.
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