DOI: 10.5937/jaes11- 3821
This is an open access article distributed under the CC BY-NC-ND 4.0 terms and conditions.
Volume 11 article 252 pages: 81-88
In a service department it is necessary to provide quality service in order to achieve clients’ satisfaction and loyalty, as well as increasing profit. This also applies to service garages. The aim of this paper is to create the service of vehicle maintenance based on clients’ demands. A lot of activities which require the control system are recognized during setting the service process. Quality control represents the main factor for successful process applying.
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Mc GrAW Hill, International edition